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Didn't we agree to come to the door

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發表於 2024-3-7 19:25:51 | 只看該作者 回帖獎勵 |正序瀏覽 |閱讀模式
service staff that they need to pay attention to the actual customer emotion and take corresponding measures. Here are some case messages: “Why do you always send people to my door without communicating with me? I don’t want to go to work and I don’t have my own living arrangements. I don’t know how you make decisions.” – Customer A "Why didn't the arranged person show up?  for repairs today? I even asked for leave today to wait at home. But you let me down! How will my wasted leave be

calculated?!" – Customer B The overall failure of using the Afghanistan WhatsApp Number product and the success of individual cases indicate that the business pain points targeted by the product exist, but the volume and effect are not enough to illustrate the value of the product to the overall business. Summary The concept and design of user emotional journey map products involve users' pain points and target values. We use GPT to recognize emotions in semantics and try to use this information to build a three-dimensional customer service operation process to improve user


satisfaction and operational efficiency. However, during actual use, it was found that the usage rate of the corresponding product was not obvious and the expected effect was not achieved. For operations, it is more of an icing on the cake, rather than the result of providing timely help.

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