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The first thing a buyer does to learn more about an organization or product is to search for reviews online. In this article, we will tell you about 6 effective methods to get feedback from customers.
Feedback form on the website
Place a form on your website and ask customers to leave a review. It should be simple and easy to fill out, without unnecessary registrations, and not take much time.
Social media
In social networks, users are more willing social media marketing service to share their impressions of new products. On the organization's page, you can post about the product and ask customers to share feedback. Or organize a separate discussion where people can write reviews and offer different ideas for improving the product or service.
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Polls
You can create a survey on your website or social networks and ask customers to participate. It is important that the questionnaire not only contains prepared answer options, but also the opportunity to write your own opinion separately.
Photos of customers with goods
A good way to demonstrate the demand for your products is to ask customers to send you photos of the product and post them on your website or social media.
Bonuses for feedback
If you want to get as many reviews as possible, motivate customers with bonuses. For example, offer them a discount on their favorite product or a gift for leaving a comment.
To ensure that your customers write only positive reviews, we recommend that you take our free online course “ Customer Focus as a Way of Thinking .” You will learn about customer classification and ways to meet their needs.
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